14-Day Performance Guarantee GlassWarePro.com offers a 14-Day Performance Guarantee to ensure the products you order work well, and are without defects. This is not a Satisfaction Guarantee: we do not guarantee you will like the color, size, feel, operation, etc. of a product. If a product is defective, it can be returned for credit. We are only accepting returns for credit. If you wish to have a replacement, the returned item may be reordered at any time. Credits are usually issued within 2 weeks of receipt of a returned item. GlassWarePro.com will not authorize returns after 14 days from the date on an invoice. All non-defective returns are subject to a 15% restocking fee and must be completed within 14 days from the date on your invoice.